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Mini-Cam's service centre showing sevice techicians at work

Service

By people who know best

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World Globe

Upgrades

We provide software updates for ProPIPE+ and WinCan Embedded reporting software, to keep your systems up-to-date with all the latest features.

Service techician inspecting printed circuit board

Retermination

Keep your push rod and cable in perfect condition with our retermination and cable service 

Rod

Service Techncian repairing a crawler
Service & Repair

Our Proteus™ and SOLOPro+ Service Plans provide peace of mind, minimise costly downtime for your business and maintain your equipment in peak condition

Servic Technician repairing a push camera

Yourself

Customers can bring their equipment to either of our service centres. Before setting out on your journey, check out our opening times and location map.

Drop-off

Collection

Mini-Cam can arrange for a third party courier collection from your premises to either of our service centres. The collection is chargeable (full details and prices on request) and obviously the cost will vary depending on the weight of the equipment and collection location.

Courier

Booking

To help you manage your workflow and minimize downtime we offer an advanced booking facility. Contact us to arrange a time and day. Bring your equipment to either of our service centres, and we guarantee to carry out the required work immediately. We will give you an estimated time when the equipment will be ready to collect. 

Advanced

Booking

To help you manage your workflow and minimize downtime we offer an advanced booking facility. Contact us to arrange a time and day. Bring your equipment to either of our service centres, and we guarantee to carry out the required work immediately. We will give you an estimated time when the equipment will be ready to collect. 

Online

Getting your equipment to us

UK CUSTOMERS ONLY

Mobile Service

Minimise downtime with our UK nationwide fast response service, at your business location or onsite.

Mini-Cam's mobile support vehicle
World map

Genuine Parts

Our global partners use only genuine Mini-Cam parts and carry a stock of commonly used parts.Partys orders are dispatched same-day from our UK factory.

Fast turnaround

Equipment is serviced and repaired quickly with a fast turnaround to minimise downtime for your business.

Trained Technicians

Service technicians are trained to Mini-cam's exacting high standards.

How-to Videos

Our support for you also includes technical  sheets and 'How-to' videos s

Service

Rest assured the Mini-Cam accredited service partner in your country will provide all the necessary support you need to keep working

International

Service Local to You

North

South

Mobile

95% of UK customers are less than

3 hours from Mini-Cam Service

Service Technician testing printed circit board
About Our Service

Highly respected within the industry, Mini-Cam has an enviable reputation for quality servicing and repair, with a quick turnaround time to minimize equipment downtime for our customer's. Service and repair is available at our Northern and Southern Centres, we also operate a fully equipped mobile service van to provide our customers with nationwide* service support.

Skilled Technicians

Our teams of highly skilled technicians are experienced and knowledgeable in all aspects of fault-finding and diagnostics, and take great pride in getting customer's equipment up and running, and back to work quickly. During the strip down of equipment, the technicians meticulously check for wear and tear of parts, and will advise customers of any maintenance issues that need attention.

Service Technician solderig printed circit board

Preventative Maintenance

For Your Peace of Mind

Every business wants to be successful and provide its customers with the best possible service and turnaround times, this can only be achieved by reducing downtime to a minimum. Equipment not in use, due to damage, failure or waiting to be tested and repaired, can be costly and inconvenient to your business. Preventative maintenance regular performed on your Proteus and SOLOPro+ kit will lessen the likelihood of failure. For your peace of mind, we recommend you taking out a Proteus Service Plan with us, to keep your equipment in tip-top condition ready for work in challenging environments.

Service Technician re-building crawler following rotine maintenace
Example of worn crawler gear
Example of worn rod roller
Example of worn camera cable
Example of worn cable sheath

Don't Wait For This To Happen

These examples show (clockwise from top left) internal gear in a non-serviced crawler, a worn rod roller, worn camera hose and the worn sheath of a cable. Regular servicing would have eliminated the major cost required to repair these to full working order.

Service Plans

Mini-Cam provides services at 6 or 12 monthly intervals based on the usage of the crawler system.

The Proteus Service Plan includes:


    •    Same days service - minimum downtime


    •    De-grease and wash down


    •    All labour included in the service


    •    Crawler/camera strip down to check wear and tear


    •    Full seal kits installed during the re-build


    •    All fixings replaced during the service


    •    Oils, grease and Loctites

Tools, silicone, o-rings and disassembled crawler
Technical Help

If you are struggling to get the best from your equipment, or concerned that your kit is experiencing a fault, our technicians are happy to provide technical assistance. Although, in the first instance before contacting us, please refer to your Original Instruction Manual provided with your equipment, or available to download here, which will probably answer your query.

Servce Technician answering customer service enquiry by telephone

FM Conway have worked with Mini-Cam now for over 10 years. The service and customer care has been second to none, wether it be a bolt required, tailoring a van-fit to meet our requirements or a full crawler service, nothing has ever been too much for the guys at Minicam.
Since the Southern Service Centre opened, Liam and his team are always only a call away and everything is done in a professional and timely manner. I couldn’t recommend them highly enough.
We look forward to working with Mini-Cam on new vans and projects in the future.

Jack Stapley
 CCTV & Operations Planning Manager

We have worked with Mini-Cam for 18 years and have built up an excellent relationship with the team. They provide a great service and turnaround time is always fast. They also have a fantastic range of products,  we highly recommend them.

Gary McDermott
 Managing Director UK Drainage

Anglian Water reacts to more than 80000 blockages every year.  Every Field Technician has a Minicam solo pro to ensure they can find the source of the problem and restore service quickly for our customers.  My personal experience with Minicam has been positive, they understand our needs and work closely with us to ensure our cameras are repaired and returned to us as quickly as possible.

Thank you Minicam for your exceptional customer service!

Ben Hatfield-Wright
Water Recycling Networks Programme Manager

Happy Customers

What they're saying

Mini-Cam colleague preparing parts order ready for dispatch
Spare Parts

Customers can purchase spare parts and accessories from our Northern Service Centre in Golborne, near Warrington and our Southern Service Centre in Dartford, Kent. Alternatively customers can order parts and accessories by telephone on +44 (0) 1942 720524 for next day delivery*. Mini-Cam Dealers can order online from our parts shop.