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About Our Service

Highly respected within the industry, Minicam has an enviable reputation for quality servicing and repair, with a quick turnaround time to minimize equipment downtime for our customer’s. Service and repair is available at our Northern and Southern Centres, we also operate a fully equipped mobile service van to provide our customers with nationwide* service support.

Keep your push rod and cable in perfect condition with our retermination and cable service. Our Proteus™ and SOLOPro+ Service Plans provide peace of mind, minimise costly downtime for your business and maintain your equipment in peak condition, we provide software updates for ProPIPE+ and WinCan Embedded reporting software, to keep your systems up-to-date with all the latest features.

Skilled Technicians

Our teams of highly skilled technicians are experienced and knowledgeable in all aspects of fault-finding and diagnostics, and take great pride in getting customer’s equipment up and running, and back to work quickly. During the strip down of equipment, the technicians meticulously check for wear and tear of parts, and will advise customers of any maintenance issues that need attention.

Spare Parts

Customers can purchase spare parts and accessories from our Northern Service Centre in Golborne, near Warrington and our Southern Service Centre in Dartford, Kent. Alternatively customers can order parts and accessories by telephone on +44 (0) 1942 720524 for next day delivery*. Minicam Dealers can order online from our parts shop.

Preventative Maintenance

For Your Peace of Mind

Every business wants to be successful and provide its customers with the best possible service and turnaround times, this can only be achieved by reducing downtime to a minimum. Equipment not in use, due to damage, failure or waiting to be tested and repaired, can be costly and inconvenient to your business. Preventative maintenance regular performed on your Proteus and SOLOPro+ kit will lessen the likelihood of failure. For your peace of mind, we recommend you taking out a Proteus Service Plan with us, to keep your equipment in tip-top condition ready for work in challenging environments.

Service Plans

Minicam provides services at 6 or 12 monthly intervals based on the usage of the crawler system.

The Proteus Service Plan includes:

    •    Same days service – minimum downtime

    •    De-grease and wash down

    •    All labour included in the service

    •    Crawler/camera strip down to check wear and tear

    •    Full seal kits installed during the re-build

    •    All fixings replaced during the service

    •    Oils, grease and Loctites

Drop-off Yourself

Customers can bring their equipment to either of our service centres. Before setting out on your journey, check out our opening times and location map.

 

Courier Collection

Minicam can arrange for a third party courier collection from your premises to either of our service centres. The collection is chargeable (full details and prices on request) and obviously the cost will vary depending on the weight of the equipment and collection location.

 

Advanced Booking

To help you manage your workflow and minimise downtime we offer an advanced booking facility. Contact us to arrange a time and day. Bring your equipment to either of our service centres, and we guarantee to carry out the required work immediately. We will give you an estimated time when the equipment will be ready to collect.

 

Online Booking

To help you manage your workflow and minimise downtime we offer an advanced booking facility. Contact us to arrange a time and day. Bring your equipment to either of our service centres, and we guarantee to carry out the required work immediately. We will give you an estimated time when the equipment will be ready to collect.

Genuine Parts

 

Our global partners use only genuine Minicam parts and carry a stock of commonly used parts. Party orders are dispatched same-day from our UK factory.

 

Fast Turnaround

Equipment is serviced and repaired quickly with a fast turnaround to minimise downtime for your business.

 

Trained Technicians

Service technicians are trained to Minicam’s exacting high standards.

 

How To Videos

Our support for you also includes technical  sheets and ‘How-to’ videos