SERVICE & REPAIR

By people who know best

Highly respected within the industry, Mini-Cam has an enviable reputation for quality servicing and repair, with a quick turnaround time to minimize equipment downtime for our customer's. Service and repair is available at our Northern and Southern Centres, we also operate a fully equipped mobile service van to provide our customers with nationwide* service support.

Our teams of highly skilled technicians are experienced and knowledgeable in all aspects of fault-finding and diagnostics, and take great pride in getting customer's equipment up and running, and back to work quickly. During the strip down of equipment, the technicians meticulously check for wear and tear of parts, and will advise customers of any maintenance issues that need attention.

 

Spare Parts

Customers can purchase spare parts from both our Service Centres.

Preventative Maintenance

Every business wants to be successful and provide its customers with the best possible service and turnaround times, this can only be achieved by reducing downtime to a minimum. Equipment not in use, due to damage, failure or waiting to be tested and repaired, can be costly and inconvenient to your business. Preventative maintenance regular performed on your Proteus and SOLOPro+ kit will lessen the likelihood of failure. For your peace of mind, we recommend you taking out a Proteus or SOLOPro+ Service Plan with us, to keep your equipment in tip-top condition ready for work in challenging environments.

 

Don't wait for this to happen!

These are examples of internal gears in non-serviced crawlers. Regular servicing would have eliminated the major cost required to repair these to full working order.

Crawler Service Plan

Preventative maintenance regularly performed on your Proteus kit will lessen the likelihood of failure.

Mini-Cam provides services at 6 or 12 monthly intervals based on the usage of the crawler system.

  • The Proteus Service Plan includes:

  • Same days service - minimum downtime

  • De-grease and wash down

  • All labour included in the service

  • Complete crawler/camera strip down to check wear and tear

  • Full seal kits installed during the re-build

  • All fixings replaced during the service

  • Oils, grease and Loctites

Our Service Centres

Northern Service Centre

The dedicated service department is is located at our headquarters in Golborne near Warrington. Just 5mins from the M6 and 25 minutes from Manchester or Liverpool. The centre is open from 8am until 5pm Monday to Thursday and 8am until 3.45pm on Friday (Closed Saturday and Sunday). For location and contact details click here.

NEW Southern Service Centre Opens 5th October 2020

The dedicated service department is located in Crayford, a town located east of Bexleyheath and north west of Dartford. The centre is open from 8am until 5pm Monday to Thursday and 8am until 3.45pm on Friday (Closed Saturday and Sunday). For location and contact details click here.

Getting your equipment to us

Courier Collection

Customers can bring their equipment to either of our service centres, or Mini-Cam can arrange for a third party courier collection from your premises to either of our service centres. The collection is chargeable (full details and prices on request) and obviously the cost will vary depending on the weight of the equipment and collection location.

Advanced Booking

To help you manage your workflow and minimize downtime we offer an advanced booking facility. Contact us to arrange a time and day. Bring your equipment to either of our service centres, and we guarantee to carry out the required work immediately. We will give you an estimated time when the equipment will be ready to collect. 

For our Northern Service Centre or Southern Service Centre please email: service@minicam.co.uk

Technical help

If you are struggling to get the best from your equipment, or concerned that your kit is experiencing a fault, our technicians are happy to provide technical assistance. Although, in the first instance before contacting us, please refer to your Original Instruction Manual provided with your equipment, or available to download here, which will probably answer your query.

Do you need urgent service or repair on-site?
Is our nearest service centre too far away for you to travel to?
Can't afford technician and equipment downtime?
 
USE OUR NATIONWIDE* MOBILE SERVICE SUPPORT...

*Mobile Service Support coverage is Mainland UK only and does not include Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Dublin, Eire, Channel Islands.

achilles qualified

Mini-Cam Ltd. Registered in England & Wales No.3728693. Registered Office: Unit 4, Yew Tree Way, Stonecross Park, Golborne, Warrington, WA3 3JD,United Kingdom.

VAT Registration No. GB 218 688 471.  © Copyright 2020 Mini-Cam Ltd. Mini-Cam Limited is a Halma Company.